Global Microsoft 365 outage disrupts Outlook, Teams and public-sector services
A Microsoft 365 outage that began around 6pm GMT on Thursday disrupted Outlook, Teams and Copilot worldwide. Jacksonville said some city email and software were affected, while Microsoft’s attempted service improvements were not working as expected.
By DoomRadar · Published on DoomRadar . Updated .
How the effects could reach youConditional effects
Based on two sources with available article excerpts. Source-linked claims are not independent confirmation.
Event date: The outage began around 6pm GMT on Thursday, according to AOL UK; the Jacksonville report describes its effects on Friday. [1][2]
What happened
The disruption began at about 6pm GMT on Thursday and affected key Microsoft services including Outlook, Teams and Copilot. AOL UK described the outage as affecting millions of Microsoft customers globally. [1]
References for this detail (1)
- Tell us: have you been affected by the Microsoft outage?aol.co.uk · Article published: Nov 13, 2026, 8:58 AM UTC
Microsoft said the affected Microsoft 365 services interact with Exchange Online and email. More than 130,000 Outlook problems were reported to Downdetector at the peak, although reports later declined. [2]
References for this detail (1)
- Microsoft outage continues, affecting Jacksonville city email and servicesnews4jax.com · Article published: Nov 13, 2026, 9:09 AM UTC
Jacksonville reported that some city software applications, including email, were affected on Friday. The city said the outage had no current impact on public safety and that it was in contact with Microsoft. [2]
References for this detail (1)
- Microsoft outage continues, affecting Jacksonville city email and servicesnews4jax.com · Article published: Nov 13, 2026, 9:09 AM UTC
Microsoft said it was working to identify the cause and repair affected infrastructure. The company later said changes intended to improve service were not working as expected, and it had not provided an estimated restoration time to Jacksonville. [2]
References for this detail (1)
- Microsoft outage continues, affecting Jacksonville city email and servicesnews4jax.com · Article published: Nov 13, 2026, 9:09 AM UTC
Context from the sources
Microsoft suggested the outage may have resulted from settings applied to servers responsible for keeping Microsoft 365 running, rather than malicious activity. The company said it was seeing positive results from its recovery efforts. [1]
What happened before, and what is different now
A documented earlier episode helps explain a possible mechanism. Its outcome does not predict this event.
The earlier episode
Microsoft compared the incident with the 2024 CrowdStrike outage, which was linked to a faulty software update, according to Australian Home Affairs Minister Tony Burke. [2]
What connects them
Both incidents involve a software or configuration problem disrupting widely used digital services. [1][2]
What is different
The current outage’s cause has not been confirmed, while the 2024 CrowdStrike episode was linked to a faulty update.
What to watch here
The comparison shows how a technical failure at a major provider can spread across organizations, but it does not establish that this outage will follow the same course.
Explore the sources and reporting timeline
2 source links · 2 domains
These counts describe the references, not independent confirmations. Different outlets can repeat the same original report.
Source timeline
Oldest to newest among the available source dates, not a chronology of the incident. Article publication dates come from the source; other recorded dates may reflect when a link was found.
- [1] Tell us: have you been affected by the Microsoft outage?aol.co.ukReferenced for: detail 1
- [2] Microsoft outage continues, affecting Jacksonville city email and servicesnews4jax.comReferenced for: detail 2, detail 3, detail 4
What this could mean for you
Email, meetings and collaborative work may be delayed or interrupted.
Outlook, Teams and connected Microsoft 365 services depend on the affected Exchange Online and email infrastructure.
Reported basis: [1][2] · The possible effect is interpretation.
Depends on: The outage or service-recovery problems continue for organizations using those services.
Possible time frame: days, if those conditions hold.
Government and business users may temporarily lose access to software applications and communications.
The Jacksonville report shows that municipal applications and email were affected by the provider-wide disruption.
Reported basis: [2] · The possible effect is interpretation.
Depends on: Other organizations experience the same service-level effects while Microsoft repairs its infrastructure.
Possible time frame: days, if those conditions hold.
Possible consequences, not a forecast. Their relevance depends on your location and the conditions above.
For your country
Choose a country to check how this event could affect you.
What changes the outlook
Risk increases if…
Microsoft’s recovery changes continue not to work as expected.
The outage persists without a confirmed restoration time for affected services.
Pressure eases if…
Microsoft completes infrastructure repairs and restores the affected Microsoft 365 services.
User reports continue to decline while Microsoft confirms stable service improvements.
Still unclear
Microsoft has not confirmed the root cause of the outage.
The full duration, final scope and restoration status for all affected services are not established by the available reporting.
Market implications
Market impact
Sources (2)
References for the reported details. Separate links do not necessarily mean independent confirmation.
Available excerpt
Millions of Microsoft customers globally have experienced outages as the company is struggling to get its services back online. The disruption, which began around 6pm…A short excerpt from our source record; open the original for the full article.
Available excerpt
Richard Ochoa, Manager of Content and Coverage JACKSONVILLE, Fla. – A global Microsoft outage continues to disrupt services including Outlook and Teams, with the City…A short excerpt from our source record; open the original for the full article.
First tracked by DoomRadar: . AI-assisted analysis · . Based on linked headlines and available excerpts. Methodology · Report an error.